Head Of Operations

Main Responsibilities

• Effectively Manage the daily affairs of the Operations Department (staff and budget)
• Design, develop and keep updated the Institution’s Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Effectively monitor and update business processes to improve customer service, cost-effectiveness and tighten controls.
• Ensure compliance with regulatory requirements relating to all our Operations.
• Ensure transaction processing are in line with best practice, policies and procedure.
• Collaborate with correspondent banks for smooth transaction processing.
• Develop and manage a team of well-trained, focused and motivated operations Services Staff
• To interact with the Board of Directors, Finance & Audit Committees, by providing financial reports and information to ensure sound financial and operational governance
• Coordinate with the IT department to ensure continuous availability and effectiveness of business applications and technology infrastructure required for the institution’s operations to run smoothly.
• Improve operational systems, processes and policies — specifically, better management reporting, information flow and management, business processes, performance management and organizational planning
• Ensures accuracy of member’s data and transactions through management of authorization levels and access rights.

Job Requirements

Technical Skills:

• Detailed knowledge of microfinance procedures and policy principles at all levels
• Ability to translate local regulatory requirements into a thorough knowledge of Operational routine
• Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
• Understanding and application of Best Practice in all areas of Operation with the ability to drive efficiency and effectiveness
• Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation
• Ability to recognize problems and apply Risk Management techniques to address them
• Proficiency in the use of Ms. Excel.
• Ability to plan & prepare the strategy and annual budget requirements for the operational environment
• Strong planning, organizational, and time management abilities
• Relationship building, negotiation, problem-solving, and troubleshooting
• Applicant must have a good accounting background
• Minimum of BSc.