Teller
Responsibilities
- Conduct dozens of the institutions’ routine transactions within time limits and established guidelines (receive fund contributions and loan payments, process withdrawals, etc)
- Assess customer needs and introduce new products and services (Contributions, Training, Loans, etc)
- Make sales referrals, suggest alternate channels and cross-sell products and services
- Go the “extra mile” to build trust relationships, customer loyalty, and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers’ issues and provide relevant information
Requirements
- Proven working experience in banking operations, microfinance or financial services
- Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
- Strong communication and time management skills
- Customer satisfaction-oriented
- Attention to detail and mathematical skills
- Excellent sales skills
- Any qualification in Finance, Banking or relevant field
